Vision Express - Budapest Mammut

Pleasant surprise. Good prices, flexible service, very customer oriented. The eyeglass I bought was broken, which was repaired flexibly, with a short deadline and very kindly, under warranty.

Unfortunately, the sellers are nervous, insecure, rude (we went to contact lens testing and purchase). It was an unpleasant success .... I was instructed in front of another thing in a training style.

The shop opened 3-4 minutes later this morning, but I didn't regret this little slip. I had an appointment for an eye examination, and I quickly took turns. I couldn't find what I wanted, but it's not a business mistake ... 5 stars for customer management.

Slowly a month ago I waited for a pair of glasses, after the lens arrived, it was damaged during grinding, so the whole order started again. We are talking about a smooth, simple lens. When I spoke, I got a piercing, condescending response. Disappointment!

I have been buying glasses and contact lenses from them for a long time. The quality of their ophthalmologists varies. There are excellent people who tailor their professional opinions to my needs, and there are those who are terribly violent and condescending. They are expensive to supply, but if you are a regular customer, there are good discounts because the blue light filter full -9.5 dipotry extra thinned lens is a bit much in itself, not just a frame. Turn. What they have been doing lately is untenable. Maybe I made all my glasses with them 14 years ago. It hadn't been cheap before, but now I've invested in a more expensive frame with a more expensive lens. I left there or 120k with discounts. They undertook to do it for two weeks. They called me on expiration day, but I worked, I didn’t call them in the evening anymore because they closed. The next day I went very happily for my glasses in the morning, which turned out not to have arrived yet, so they are very sorry. Another week passed, nothing. They're calling again, I'm going in, so it's still not ready. They don't write email, they're in their system. They can send SMS, but they won't. It took about a month, plus a good long complaint letter, to finally get my glasses, for which I was already provided with another 20% discount at customer service. That's why they deserve the point. Secondly, for the new glasses, you also need a new diopter contact lens. Although she is a doctor, she is not sympathetic, she thinks I should be satisfied with 70% visual acuity, but it doesn't matter. I'll go into it. That lens isn’t what I’ve used in the astigmatic version so far, let it be different but similar. I look at the paper, not in the same type of material, but not even in a generation (it doesn't matter anymore), it's a curvature, although I said it might be a problem. The deadline is not kept here either. Saying it is difficult to get a trial lens, very special diopter. It’s one thing to have a second reaction, but they don’t say it’s sorry, which is why we can only officially take it for a longer period of time, but it also slips a week and a half to a minimum. I can’t get it, I’m traveling, it’s summer, it’s sunshine, I have to order the half-yearly dose already because I’m blinding without sunglasses. I finally manage to get into the store one day before closing when I have time to do so. It is then stated that without "water" (= examination) they cannot be released and I can no longer fit in. I tell them it’s really good, but I need the lenses because I won’t be available at all for at least 6 weeks. I was pretty much crying here and begging him to do something, but he repeated it more and more condescendingly. Eventually I came, luckily this whole round cost me zero forints, because the price of the test was included in the trial lens, which I did not take over. Here, customer service was also nice, but he couldn’t do anything. Since I had the test sheet with all the technical parameters on it, I went up to my favorite contact lens specialty store page. I ordered a 3 monthly dose, with some risk (that it won’t be good) as they surprisingly had the astigmatic version I used. It was shipped in a week and I was able to go happily for several weeks to the other half of the world. I’ve been happily using it with zero problems for a year now. Not to mention that I come out this way at least 30% cheaper. I never buy more trial lenses than them. I'll see glasses yet. (Note: I've been wearing lenses for 14 years, I have experience, background knowledge, DO NOT do it after me at first, but in contact lenses I think this competition is unbeatable. Wider range, faster reaction time and kinder lens fitting doctors.)

There was a wide selection, I had to wait a little. However, the ‘optical girls’ seem very unskilled and for the second time I feel like they are responding to my complaint with unpleasant arrogance. The buyer spends a hundred thousand and more with them, a girl in her twenties doesn’t have to prove the buyer is stupid, and she knows better what the problem is.