Whirlpool - Whirlpool

This company is the driest and most incorrect company in the world. In July 2020, we purchased a refrigerator. I reported in November that it could be bad. Then for 2-3 weeks I always turned off the power every 4 hours. On December 10, they managed to get a service man sent. Of course, no one came and they didn't look. December 27 I completely shut down the top of the refrigerator. The service came out on January 4th. We didn't get a replacement voucher, but on the 5th he stopped completely. Since then, no one has been looking to do anything. We're looking for the center. We asked for compensation for the spoiled food and asked me to replace the fridge because it is not a shoe I can carry in my pocket. The whirlpool's answer is to resolve it as far as I know. They think everyone has a truck and brings everything. It does not cost anything. A pretty incorrect company. No one but no one should buy a product of this brand. I would not recommend it to anyone.

Dear Whirlpool Hungary Ltd.! On September 13, 2020 - yes, the date is not misspelled - we purchased a new refrigerator. The refrigerator is broken, we requested repair on January 20, 2021. The mechanic arrived on January 28, 2021. He changed his airbag. The refrigerator is currently at 14 degrees. The error persists. I called "customer service". I asked for the refrigerator to be replaced! The "customer service" said it did not belong to them. Write a complaint. I asked for the contact information and telephone number of your supervisor. I did not receive contact information. I then called the mechanic, who was thankfully willing to arrange the exchange voucher. I emphasize the mechanic's procedure, his human attitude is exemplary! Not so for the alleged "customer service" !!! "Customer service" should be for customers. This is really not the case! Of course, I voiced my outrage, but even in this case, I have no right to slap the phone on the receiver. I didn’t even discover a trace of helping intent. I also regret that in the event of a replacement, the buyer must run for the replacement device. Doesn't a company this big provide that ?! That is, the further procedure: we are waiting, who else knows how many days. Then they come for the wrong device, they take it. We get a voucher with which we have to go to the place of purchase. Select a device. Wait for delivery. In this case, e.g. who pays the new shipping cost? The food bought in good faith for the weekend, the extra edition - ordering food because we can’t cook, because we would put it - is just icing on the cake. Krisztián Hőbe

Of the 6 household appliances, the fifth has now deteriorated. Within a few months of purchase. Customer service is invaluable, in addition to being referred to a locally competent service center, they do nothing else. If the same machine breaks down a third time, it will. If the refrigerator doesn’t work 30 of the 31 days of the month, it will. The most beautiful thing is that the service was not available for several months (!) Citing the virus situation. Until then, do what you want with your non-working refrigerator ... Or your washing machine, which allowed all the water on the bottom neighbor. The complaint, which can only be made by e-mail, after a ridiculously long time, was answered only by the fact that, unfortunately, they could not make up for it. Cheekiness 10/10. If you want good for yourself, DO NOT go NEAR this "brand". Industrial garbage.

The customer service does not reply to the e-mails, only the following text comes in the automatic e-mail: "The customer service of Whirlpool Magyarország Kft. Has received your letter, to which we will reply within the deadline prescribed by the applicable legislation. Your letter is being processed, in case of any questions we will contact you at one of the contact details provided by you." I would like to know how much the legal deadline is because we are at almost 3 months. Of course, I sent the email again.

They cheated and they're lying! I also have evidence of this and I am prosecuting them. I will not let people be fooled! Consumer protection has ordered them to repair, but they are not fulfilling it either! A company is stupid, that's for sure.

It is simply a disaster for this company. I had the opportunity to experience the example of a customer / customer support school. I wanted to get an outlet pipe for a whirlpool mobile climate. I called the central number, where the machine voice of the call center practically clicked through the call center menu, so if I needed a part, I could call one of the services on the website. I did, although the phone number of the Budapest service was the same as the central number I had called before. Eventually, however, I was able to talk to a flesh-and-blood person in the bug report branch who provided a mobile phone number saying they were engaged in service and parts sales. Unfortunately, this was not correct information. They do not trade in parts and are recommended by Media Markt and Edigital ...

For the first time we bought Whirlpool products: a hob and an electric stove. The glass plate of the hob popped up during cooking for 5 months. Whirlpool's answer to this after 30 days: the bottle is not under warranty. Couldn't that have been said right after I reported the error? Go for the good sweet ********. Never again Whirlpool!