Avis

Standing here being ignored while people hide in the store room. Not good Avis. Its a good job I have plenty of time!

Charged me way more than I used the car. Quite much work and time to get it corrected

Picked up the car on the countryside. Pick up point was closed, noone worked there. Clerk had to be called up and asked to show up to hand over car. Picked the car up with 2 hours delay due to that, plus he had to be given instructions over the phone how to process it. At drop off the dispatch clearly instructed to leave the car at the departures, turned out then parking is charged extra and should have left at the arrivals. Incomprehensive, terrible service. Never again. Go for pros like Hertz or Europcar instead!

What is very symptomatic for organizations like avis is, that they pretend they are customer oriented, as you can see in the update of 23 april. 'We'll contact you soon'. Never heart anything about them. update 10 may 2019: ===================== *Update 23/04/2019: Dear Paul, Thank you for sharing the details. Please accept our apologies again for this inconvenience caused. We've managed to identify your rental and we'll contact you soon. Sincerely, Avis Car Rental Hungary ====================== Tldr; customer service at service desk 0/100. Arrogance of service desk: 100/100. Service at parking for pickup/return: 80/100. The personnel of Avis budapest airport, and potentially it is not their fault because Avis is maybe brainwashing them in this direction, is sitting on a thrown like kings and queens behind their desk (well... yeah... in a lousy airport terminal) and fulfilled with the toughts "we have your credit card details and now we are in the lead". I ordered online a car for a family trip and the pick up location was Budapest Listzt Ferenc airport. I prepaid everything online more than a month beforehand and did not select additional insurance. Arriving at the service desk they told me I should better take out the additional insurance. I told them I don't need it. As a result they needed from me my credit card for an additional money reservation. No clue why this wasn't handled during online reservation since I opted out for additional insurance. But ok, Kings and Queens are in the lead... So I gave them my credit card for the additional pre-authorization. That transaction failed. I told them I did already transactions in Budapest and that the credit limit was sufficient to even 10 times the required amount so they should retry which the Kings and queens refused because "why would it work the second time so contact your bank. Now... A payment authorization is a complex process between parties that have no reason to a priori trust each other. Basically two networks are involved. 1. The issuer network where the card holder (me) had a credit card and 2. the merchant network where the Avis service desk has a payment terminal. I perfectly understand that a transaction failure is in 90 percent of the cases the customer's fault. A. So as a first attempt to prove that there was nothing wrong with my credit, I showed them my home banking app which gives also an overview of my latest MasterCard transactions and credit limit left. Reply from service desk : "why would it work the second time so contact your bank". B. I called my bank. They confirmed what I knew already. Sir, nothing wrong with your card. Reply from service desk : "why would it work the second time?" C. I called MasterCard. They SAW the transaction in there logs and they confirmed the transaction was approved and processed. The gave me a secure authorization code that I could handover to service desk so they could call the merchant network for further analysis or just retry the transaction. This Avis service desk Kings and queens refused: Reply from service desk : "why would it work the second time?" So even after a formal prove they stayed in their dumb arrogance. After waiting an additional 50 minutes (while there were no other customers and they can be praised for their smart choice) another service desk guy told the Kings and Queens tot reset their terminal. They did it and retried the transaction and it worked like a charm. So, I asked one of the Queen's what happened now. She yelled at me "HOW CAN WE KNOW ?" For me a mystery what is happening here at budapest Avis service desk? Maybe they wanted cash money from me and never return it? Anyhow, I don't need to know it any longer. Bye bye Arrogant Avis. I will spread the word. WHY SHOULD I RENT A SECOND TIME?

Pros: Cheapest price Cons: Cheapest car and terrible management We got a mid size car, they gave us a 4 speed Citroen car (not able to keep up on the highway), and got a slashed tire on the way. I asked to take the car to the nearest Avis to have them deal with it, and they told us to replace it at our expense, keep the reciept and they would reimburse it. When we returned the car to the airport, the manager, Tibor Ivankovits, said that they wouldn't reimburse the amount. When we presented the receipt and confirmation of the phone call, he decided to take a more "thorough" look around the car and found a scratch underneath the car, which he said would cast 380 euros to fix, and then agreed to pay the amount we paid to fix our problem.

Stealing is a must! I forgot my Bose headset in a rented car, what they didn’t find after 15 min. Ridiculous thieves!

AVOID THEM! Very disappointed with them. I have never had an issue with them upon my rentals in London. The 1st time I rented a car from them in Budapest they ripped me of. I returned the car in the morning 4AM. Forgot to fill the tank,fine. I knew there will be a charge for that. There was of course, along with a charge due to Damage... The only problem is I took pictures of the car before and after the rental. We both know there is no damage on the car. But they have charged me a 150 EUR for it. I contacted them by phone,they provided me with a case number and been told one of their team member from their Damage department will be in touch within 2 weeks. Of course nobody ever come back to me. Chased them up several times by email, they stopped replying for my emails. Absolutely disgusting and useless customer service. If you have an other option please, try to rent from somewhere else, or make sure when you return the car get somebody to check it out right there and then, otherwise the liars will just charge you and will ignore your evidence and you end up loosing money.

Good service, only 2 people serving so it can take time if a number of people arrive at same time. Car park 8 min walk from desk, or take shuttle bus.